Return Policy
Last updated November 11, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
TABLE OF CONTENTS
6. QUESTIONS
1. RETURNS
All returns must have the return process started within fifteen (15) days of the purchase date.
2. RETURN PROCESS
To return an item, please email customer service at support@xpresselitepc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
XPress Elite PC, LLC
Attn: Returns
RMA #
7502 Toledo Bend
San Antonio, TX 78252
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return, any damage .
3. REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
4. EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 10% restocking fee will be charged for all returns.
5. PURCHASES AND PAYMENT
We accept the following forms of payment:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Affirm
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Katapult
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.